Frequently Asked Questions



are imported from the


capital of the world – Holland. We ensure that they are the freshest, most premium choice available to you. Our arrangements for various occasions offer the best value for your money. And you can order them right from the comfort of your home!
We have partnered with the best florist in Holland. We purchase


cut and auctioned on the same day. And have them flown in to India that very day. You can have these delivered to your doorstep within the next 24 hours. Based on the seasons, our


keep changing, and our offering to you stays fresh always.
You can visit our care instruction page on the website or simply click here www.keona.co.in/instructions
Yes, you can. You can choose from a list of pre-created messages, or write a heartfelt note of your own. We will deliver it along with the gift.
We believe in


. So our

flower arrangements

will be delivered the same day if ordered before 5 PM. For our cakes, we take a minimum of 3 days.
Delivery time also depends on the type of order and the details pre-selected by you (like the Date and Time). However, exact time of delivery may vary depends on various local circumstances.
We will inform you with regards to your order status. Or you can track your order’s status through My Account Section.
Yes. We offer same day

delivery service



, only if ordered before 5 PM (in Bangalore only for now).
No. For security reasons we do not deliver at midnight.
Yes. You will receive an email confirmation once you make the payment. This email will contain the complete information with regards to your order. We will follow this up with emails to update you on the order status.
No, we have service in select cities only. We are currently operational in Bangalore. If you are on our email list, or if you follow us on social media, we’ll let you know about our next move.
Yes. But please note that


are very seasonal in nature and the same


don’t blossom throughout the year. However, we will update our website regularly. And will also inform you if the ordered product is not available or out of season.


are like little notes exchanged between friends. They help us stay in touch with you, and tell you about our latest news. Through the


, we shall update you about our new products etc.

For any other queries, please call us from Mon-Sat between 9 am to 6 pm.